Can't take the robocall creditors?

Robocalls are prerecorded or autodialed calls made to your landline or cell phone, usually when you have not given permission for the caller to contact you.

They maybe people who are trying to sell a product or service. Robocalls can also come from debt collectors.

The Telephone Consumer Protection Act (TCPA) places limits on prerecorded telemarketing calls. It also prohibits all autodialed or prerecorded calls or text messages to your cell phone.

Unless you give robocallers written consent, the TCPA states that sales callers may not do the following:

  • call before 8 a.m. or after 9 p.m.
  • call you if you have chosen to opt out of calls from that specific caller or if you have added your name to the Do Not Call List (see section “What You Can Do” below)
  • send unsolicited fax messages to your home or office
  • refuse to provide their name, the name of the person or organization on whose behalf they are calling, and contact information for that person or organization

Signs that a Call is an Autodialed Robocall

If you receive more than four calls or voicemails a day from the same caller, that is a sign that the caller is using an autodialer. If you answer a call and hear only a recording or computerized voice, this usually means that it is a robocall. If you answer a call and no one speaks, that can also signal that it is a robocall.

What You Can Do To Stop Robocalls

  •  Tell the robocaller that you no longer want them to call you if you previously gave them permission to call you.

  • Opt out of Calls from a Specific Caller.  The opt-out feature should be announced during the call, usually at the end.
  • Add Yourself to the National Do Not Call Registry

You can also add yourself to the National Do Not Call List by visiting www.donotcall.gov (link is external) or by calling 888-382-1222 using the phone you wish to register. If you register online, you MUST follow the link in the confirmation email that will be sent to you in order to complete the process.

By adding yourself to this list, you prohibit telemarketers from calling you, even if they are not using audodialers or prerecorded messages. Callers should cease all calls to you within 31 days.

If you have added yourself to the list but continue to receive sales calls after 31 days have passed, you can file a complaint with the Federal Trade Commission.

It does not prohibit political or charitable entities. It also does not stop debt collectors from calling you to collect on a debt (see more in the next section)